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Strikedeck, Sonia Siganporia & Miku Seko The Beginner's Guide to Customer Success Download [PDF]


The Beginner's Guide to Customer Success
Title : The Beginner's Guide to Customer Success
Author : Strikedeck, Sonia Siganporia & Miku Seko
Publisher : Strikedeck
Category : Industries & Professions
Release : November 10, 2017
File type : PDF, ePub, eBook
File : The Beginner's Guide to Customer Success-Strikedeck, Sonia Siganporia & Miku Seko.pdf
Last Checked : 15 minutes ago

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The Beginner’s Guide to Customer Success is a comprehensive resource for any professional looking to transition into Customer Success, or get a refresher in all the essentials of the field. This 200-page guide takes you through how CS evolved; how to get started in CS including hiring and interview tips; a complete glossary of all the relevant jargon; strategy tips for onboarding, journey maps, QBRs, and more; how to approach CS platforms and automation; tips for collaborating with other departments including Sales, Product, Engineering, and others; a business booklist; team-building exercises at the end of each chapter, and much more.


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